Pho Ben Sugar Land - Telfair

Celica Ledesma a month ago

Yeah gave this place as many chances as a could. Now I'm never ordering from them again. I ordered for lunch on uber eats they missed an item ans there was a bug in my soup Thank god I did not just dive in. The tofu pho was already pretty blan and I would use chili oil to add flavor but now seeing that they couldn't even notice this bug floating at the top of my pho is insane. Not worth it all and service already seem like they hate serving customers. So disappointed:/

SHOP CORVÉ a month ago

They didn’t greet me when I walked in. Mind you it was only one table eating in there so there was no reason to not be greeted. I had to sit myself as well. One lady came and just put the menu on my table. Didn’t say anything to me, didn’t even look at me. I ended up ordering number 26 which is Pho with Lean Brisket. I also ordered extra brisket on the side and extra shrimp on the side. The lady taking my order had a horrible attitude but I still continued. When my food came something didn’t look right. I ended up asking for an extra bowl to see if the meat inside was the regular amount. When I pulled it out it was literally about 6 pieces of lean brisket. That is not the normal amount. Even the meat I ordered on the side was more than that. Double the amount. They went to the back to bring a man to speak to me. I told the him about it and he told me that’s the regular amount. I’ve been here multiple times and have NEVER received 6 pieces of lean brisket! He goes and says oh you been here before well I never seen you. Just because you never saw me does not mean I never been here. I began showing him photos of my pho from my last visit at this exact location. Then he said well ther

Kate Tran 2 months ago

My family visited this restaurant again, hoping things had improved, but we were disappointed once more. We’ve been coming here since they first opened, and our last two visits were already bad experiences. We decided to give them one final chance, but unfortunately, nothing has changed. Food: I ordered the small Bun Bo Hue ($12) w/o pork ham, only four very thin slices of beef, and a small amount of vermicelli. I was honestly shocked by how little food was in the bowl for the price. We also ordered the grilled beef spring rolls, and they were only about the size of two fingers. The beef was so chewy that I couldn’t even swallow it. Service: The service was just as disappointing as the food. When we were ready to order, we looked around for a server, but no one came to our table. Two servers were cleaning a table nearby, but they ignored us even after we said, “Excuse me.” Meanwhile, the other servers were standing behind the bar chatting and looking at their phones while customers were trying to get their attention. After giving this restaurant multiple chances over the years, it’s disappointing to see that neither the food nor the service has improved. Sadly, we won’t be retur

Blue 3 months ago

We ordered shaking beef. They gave us boiled meat. 7 small pieces. With a heap of rice. Charging $15.50 for 7 SMALL pieces of beef. These pictures were right after they delivered the plates to our table. They were not accommodating either. Would recommend just going to the highway 6 location :) Better service and better food on the other location.

Alfredo San 6 months ago

I’m extremely disappointed with my experience. While eating my pho, I found a piece of paper towel in the soup. That’s something that should never happen in a kitchen if proper care and attention are being taken. It honestly made me question the cleanliness and standards of the entire place. Restaurants should make sure they have the right cooks and staff in the kitchen who pay attention to what they’re serving to customers. Finding something like that in my food is unacceptable and completely ruined my appetite. Because of this experience, I won’t be coming back again. I hope management takes this seriously and improves their kitchen standards.